Frequently Asked Questions

Delivery Information
After how long will I receive my order?
While we try our best to ship the orders within 24-48 hours of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date.
Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.
What is your return policy?
Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.
Payment Information
What methods of payment are accepted for online purchase?
We accept credits cards and checks for an online purchase.
Where do I send the check? Who do I make the check payable to?
All check payments can be mailed to:

Health Products For You
14 Fairfield Dr
Brookfield CT, 06804
What credit cards can I use to place my order online?
We accept all major credit cards including American Express, Discover, Master and Visa.
Is my credit card information submitted during online transactions secure?
Yes, we take precautions to protect your information. When you submit sensitive information via the website, it is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

What is a payment authorization and how does it work?
When you place an order, Health Products For You will place a temporary authorization on your account. This will happen every time you place an order.

You may think you are seeing two charges, but the authorization is not an additional charge. To explain, in order to guarantee payment for your order, we authorize your card to ensure it’s valid and there are sufficient funds available to place your order. This is a common practice, used as an extra layer of security for all parties. This temporary authorization, which is usually the amount of your initial order, expires 1-3 days upon completion of your order (delivery). You will only be charged for your order, and to be posted on your card within 24 hours of the actual product shipment. After processing the actual charge, the temporary authorization will reverse. This typically happens within 1-3 days, the actual timing is dependent upon your credit card provider. Your bank statement may appear similar, showing the original order charge and reversal of the temporary authorization. If your order/delivery is cancelled, the temporary authorization will be reversed within a few business days (as always this timing is dependent upon your credit card provider).
You will see a temporary authorization on all Health Products For You orders.
Ordering Information
How do I order products not listed on the website?
You can call us at 1-203-616-2850 or contact us using the Customer Support link on the website.
What is the quickest way to find the product I want?
Use our ''Smart Search'' to find all products on the website. Our Live Chat will provide you assistance whenever required.
How do I track my order status?
You can track your order using our online tools. You will be emailed when your order status changes.
Do I need to open an account on to place an order?
If you have never shopped at Health Products For You before, then you will need to create an account. This is where we collect your billing information and assign a unique login to you. Using your login information you will be able to:

  • Receive email confirmation of your order and shipment.
  • Review past orders.
  • Track your packages.
  • Re-order using our Re-order Express.