Frequently Asked Questions

Delivery Information
After how long will I receive my order?
While we try our best to ship the orders within 24-48 hours of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date.
Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.
What is your return policy?
Items are returnable for a refund of the item price (minus shipping charges), as long as they meet the following criteria:  
  1. Returned within 30 days of the receipt.
  2. Items must be in their original packaging and unused.
  3. All custom orders are non-returnable.
  4. All items with hygiene concerns are non-returnable.
  5. All returns must be authorized by  
  6. Lift chairs, scooters, healthcare beds and other bulky items can ONLY be returned with prior authorization.
  7. Return shipping charges are payable by the customer.
Payment Information
What methods of payment are accepted for online purchase?
We accept credits cards and checks for an online purchase.
Where do I send the check? Who do I make the check payable to?
All check payments can be mailed to:

Health Products For You
82 North St
Danbury CT 06810
What credit cards can I use to place my order online?
We accept all major credit cards including American Express, Discover, Master and Visa.
Is my credit card information submitted during online transactions secure?
Yes, we take precautions to protect your information. When you submit sensitive information via the website, it is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Ordering Information
How do I order products not listed on the website?
You can call us at 1-203-616-2850 or contact us using the Customer Support link on the website.
What is the quickest way to find the product I want?
Use our ''Smart Search'' to find all products on the website. Our Live Chat will provide you assistance whenever required.
How do I track my order status?
You can track your order using our online tools. You will be emailed when your order status changes.
Do I need to open an account on to place an order?
If you have never shopped at Health Products For You before, then you will need to create an account. This is where we collect your billing information and assign a unique login to you. Using your login information you will be able to:

  • Receive email confirmation of your order and shipment.
  • Review past orders.
  • Track your packages.
  • Re-order using our Re-order Express.