Frequently Asked Questions On Delivery Information
While we try our best to ship the orders within 24-48 hours of receiving them, there could be circumstances when we are unable to do so. In such an event, you will be informed of an estimated shipping date.
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.
Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us
- Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
- Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
- Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
- Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
- Return orders are subject to a 20% restocking fees.
- All custom orders and hygienic items are non-returnable.
- Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
- If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.