Shopping Terms

All users of this website agree that their access to and use of this website are subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is undertaken at the user's own risk. These terms and conditions are subject to change at any time without prior notice. Any changes will be reflected on the Terms and Conditions page of the website.

HPFY's Terms of Use, Policies and Disclaimers:

COVID-19 Update:

Since our inception in 2002, HPFY has always taken pride in being the affordable source for your medical supplies. Our partners who worked with us all these years are now facing challenges of their own. The increased demand has created a dynamic market where cost is changing day by day. To meet our customers demands, we have had to find alternate sourcing for a lot of our products. We unfortunately have no control on the costs and shipping at this time. If you see the prices fluctuating, please know that it is not us trying to take advantage, it is us trying to continue being a provider of those products in the best scenario we can. Please be assured that our goal is to help our customers through this and continue to be their provider of medical supplies. We are here because of YOU and we will never take that for granted.

In these times of unprecedented surge in demand, we are trying our best to continue to source products for you and will keep you informed of any backorder issues we face.

We thank you for placing your trust in us for the health care supplies you need. We are trying hard to ship all orders on time. We ask for your patience while we work to ship your order as quickly as possible.

All of us at HPFY are thinking of our customers at this time and wish you well. Please know that we are here for you.

Returns will be quarantined and will be processed after 2 weeks. Due to the hygienic nature of some items they are non-returnable. The items listed below are non-returnable:
  • All hygienic items.
  • All Respiratory items such as Nebulizer, Spacer & Inhalers, Nebulizer accessories etc.
  • Opened personal care items.
  • Anything opened, used, or tried on.

Return Policy:

Note: The new return policy is applicable on orders from 01 Oct 2020. For the old return policy please click here.

What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

Order Refusal Policy:

If a package is refused at the time of delivery, the customer will be responsible for round trip shipping costs incurred by Once the package is back in warehouse, we will issue a credit to the original form of payment after deducting any applicable return shipping charges and restocking fee. The return shipping charge will apply even if you were originally not charged any shipping due to a free shipping promotion. This policy does not apply to packages that appear to have been damaged during shipping.

International Package Refusal Policy: If an international package is refused during delivery, the customer will be responsible for all VAT Fees, Import fees, Return shipping costs and Abandonment fees. These fees will be deducted from your refund. If these fees are greater than the product(s) price, may bill you for the balance.

Cancellation Policy:

At HPFY, we believe in providing absolute customer satisfaction and pleasant shopping experience. Most of the items are processed for shipment through our system within few minutes of placing the order. You can cancel your order before the product has been processed for shipment. Once the shipment is processed for departure, returns and refunds will be applicable according to HPFY's return policies.

If you wish to cancel your order kindly contact our Customer Service department at 866-316-0162 / (203) 616-2850 or email us. The refund on canceled orders will be credited back to the original method of payment used. Coupons or any special offer applied on the order will not be credited back. HPFY reserves the right to cancel any order. The orders can't be changed or modified once processed for shipment.

What is HPFY's Auto-reorder Service?

Need medical supplies every 15 days, every month or every 3 months? Our auto reorder service is the perfect solution for you! You can set up the auto reorder service the first time you buy the product by choosing the reorder frequency and from that point on you will get delivery of your supplies at the frequency you picked without the hassle of reordering. Save Time, Save Hassle!! (Please check this)

How do I set up an Auto-Reorder for the product I need?

It is very simple to setup auto reorder. Place an order and during checkout, select Auto-Reorder frequency, which is the frequency with which you would like to get your orders. And that's it! The system will automatically generate your order and charge your credit card for it. The complete process is extremely secure and safe.

How do I cancel an Auto-Reorder?

No longer need those medical supplies? To cancel your order login to your account, click on auto reorder and then click on Cancel Setup in the list for the item you don't need anymore. Want to change the frequency of the order, or add items to your reorder? Simply send us an email.

How do I change my Auto-Reorder items?

Please login to My Account and click on the Auto-reorder section. Select and remove the products you would not like to receive anymore. Browse the website to select your new choice of product, add to cart, place an order and select auto-reorder at checkout. Your new item would be set on Auto-reorder as per your selected frequency. Please follow these steps if you need to change the size, brand or frequency of an item you are currently signed up for.

Why is my Auto-Reorder cancelled?

In case of credit card rejection or payment cancellation, the Auto-reorder process would be paused and the order would not be processed for shipment. The customer would be required to place a new order with new auto-reorder setup and credit card information for the Auto-order to resume going forward.

Sample Pack Policy:

Sample packs at are available only for first-time user and restricted to one per household. Customers can avail only 1 quantity of sample products on offer. Samples from maximum 3 products can be redeemed per order. Products offered as sample can take 5-10 business days to ship. In most cases Sample packs shipping is free. HPFY reserves the right to cancel, modify, substitute or terminate a sample offer promotion and replace the terms and conditions of sample offer program any time at its discretion and without any prior notice. The offers are only valid while stocks last and are subject to availability. Our regular return policy applies to such offers. Sample offers are not valid in conjunction with any other HPFY offers, discounts or reward dollars unless specifically stated. Sample pack offers are available to USA residents only at this time.

Coupon Policy:

HPFY reserves the right to accept, decline or limit the use of any coupon(s) or promotional codes on a single item or an entire purchase. An order with coupon or promotional code can be cancelled by HPFY due to unforeseen circumstances, technical errors or purchases deemed to be fraudulent. Additionally, prices and coupon offers are subject to change without notice.
  • Coupon code must be entered at checkout to receive discount.
  • Coupon offers are not valid in conjunction with any other HPFY discounts and reward dollars. Products on sale or stock clearance products may be exempt from receiving additional discounts.
  • Some coupons may require a minimum purchase
  • Percentage-based coupons can be limited to a maximum discount of 50 dollars, unless otherwise stated.
  • Coupon can be applied only once per household.
  • Expired coupons will not be accepted.
  • Some products may not qualify for discount offers due to manufacturer price restrictions, size and weight of items, or due to previously applied savings or discounts.
  • Coupons and free shipping promotions are valid only on orders with a shipping and billing address found in the continental U.S., unless otherwise stated.
  • Coupons, promotional codes and special shipping offers do not apply to international orders.
  • Coupons are void where prohibited, taxed, or otherwise restricted.
  • Coupons can’t be used by any other business or retailer for product reselling purpose.
  • Coupon codes and promotional offers may not be published elsewhere without written permission from HPFY.

Customers can avail HPFY coupons and promotional codes through website. Exclusive HPFY coupon codes and promotional offers are available to subscribers of our newsletter.

Coupon Disclaimer:

Most products on qualify for our offers/ coupons. Due to restrictions, some products of the following manufacturers/ brands are excluded from all promotions and offers online.

Other products may not qualify for additional discounts. Exclusions may include, but are not limited to, products of certain size, weight, manufacturer price restrictions, or products with savings / discounts already applied.

Afiscooter Brondell Inogen
Q3 Innovations Airfree BSN Medical
Invacare Corporation QT Intimates Amoena
Clarke Health Care Karman Healthcare Respironics
Core Products Kaye Products Stronglite
Anita International Austin Air Systems Drive Medical
LED Technologies The Comfort Company Bestcare
E-Wheels Millennial Medical The Roho Group
Golden Technologies Oakworks Mangar USA
Bio Bidet Breg Inc Harmar Mobility
Pride Mobility Everyway4all Bracelab

Offers are available online only and are exclusive of applicable shipping and handling charges or taxes.
Offers may / may not be combined with Reward Dollars redemption and are subject to restrictions, limitations and blackout periods.
Offers are not applicable on prior completed purchases.
Prices and charges are subject to change without notice.

Terms of Use:

Legal requirements compel us to advise you to review our terms of usage that will govern the use of our site for purchase of goods. By accessing, browsing, and using this site, you have acknowledged that you have read, understand, and agree to be bound to these terms.

All information contained within this site including but not limited to all images, graphics, writings, and other materials that appear within is the sole property of HPFY, its subsidiaries, and affiliates, or their respective owners. This site and its contents are provided on an "As Is" basis by Prices and availability are subject to change without notice.

Liability Disclaimer:

At no time shall HPFY be held liable for special, indirect, exemplary, consequential damages, or any damages whatsoever, including but not limited to loss of use, data, or profits, without regard to the form of any action, including but not limited to contract, negligence, or other tortuous actions, all arising out of or in connection with the use, copying, or display of the contents of this site. In an effort to provide our customers with the most current information, HPFY will periodically make updates in the contents and in the products or services described in this site. Typographical or photographic errors are not the responsibility of HPFY.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation, or typographical errors in advertisements. Images on the site may not always reflect the actual product.

Health and Medical Disclaimer:

The information provided on this website is provided for informational purposes only and should not be used to diagnose or treat a health problem or disease. Information provided at and by HPFY is not a substitute for professional medical care. If you have a medical concern or suspect you have a health problem you should consult your primary doctor or specialist.

Trademarks Disclaimer: makes no claim of ownership to the trademarks of any manufacturer whose products and/or information are presented by, or for any publisher, publication or advertiser mentioned on

Website Accessibility Statement:

HPFY continues to work hard every day to make our health & wellness website and products accessible to users of all abilities.

We regularly update our website to ensure our pages are accessible by users using assistive technologies. We have made significant strides and will continue to do so to conform with Web Content Accessibility Guidelines (WCAG). We thank all our users for their patience and hope that we are able to deliver a smooth and enjoyable shopping experience by continuously working to improve our site.

In the meantime, if you are having difficulty accessing anything on our website, please call us at (866) 316-0162 for assistance Monday through Friday 9 a.m. - 5:30 p.m. (EST). You may also Live Chat our Customer Service Team 24 hours a day.

International Shopping Terms:

Promotional Codes and Discounts

HPFY Promotions and discounts may not be valid on international orders and restrictions apply. Our free shipping offer does not apply to international orders.

International Orders Payment Methods

All international orders must be prepaid.
We accept Visa, MasterCard, American Express, Discover, PayPal, Money Orders, Bank Wire Transfers and Certified bank cashier’s checks.
Wire transfer is the quickest, most secure international payment method (wire surcharge fee applies).
Exchange rates are updated daily which may result in price fluctuation.
However, once your order is placed the exchange rate is locked in and the prices on that order will not change.
International Customers may contact Contact Us to receive a quote on the product they wish to purchase. We will email the quote upon request.

International Order Returns and Refunds

International orders cannot be returned.
HPFY has a 30-day return policy on domestic (US) orders, but this is not applicable to International orders.
If the product is damaged in transit, notify us upon arrival of the product.
We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.
If a product is returned as unclaimed on an international shipment, shipping fees and product restocking fees will apply.
Orders will be refunded as per HPFY Refund policy.
If required orders will be cancelled as per HPFY order cancellation policy.

International Warranty Policy:

Please be aware that many product warranties do not provide coverage outside of the United States, and some products may not be exported under any circumstances due to manufacturers' restrictions or U.S. law.
HPFY makes no representations regarding warranty coverage, compatibility or serviceability for products that are used outside the U.S

International Customer Assistance:

HPFY has a team of specialized customer care representatives who focus on our international customers and their unique needs. Our customer service agents can help you with large volume quotes or with other business requests. We may need to contact you depending on what was ordered, based on the shipping weight and dimensions of the order. If you have any questions, please don't hesitate to give us a call at +1(203) 616-2850 or email us

Governing Law and Jurisdiction

All matters relating to the Website and these Terms and Conditions and any dispute or claim arising therefrom or related thereto (in each case, including non-contractual disputes or claims), shall be governed by and construed in accordance with the internal laws of the State of Connecticut without giving effect to any choice or conflict of law provision or rule (whether of the State of Connecticut or any other jurisdiction). Any legal suit, action or proceeding arising out of, or related to, these Terms and Conditions or the Website shall be instituted exclusively in the federal courts of the United States or the courts of the State of Connecticut and County of Fairfield, although we retain the right to bring any suit, action or proceeding against you for breach of these Terms and Conditions in your country of residence or any other relevant country. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.