We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Rush (1-2 Business Days) or Expedited (2-3 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.

At HPFY we try our best to ship your orders within 24-48 hrs of receiving it, however there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.

If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.

Oversized / Bulky Items Shipping Terms:

Certain items like lift chairs, lifts, beds, scooters, mattresses etc. cannot be shipped via Rush / Expedited due to sheer weight, availability, and customizations involved.

All oversized/bulky items' shipments are curbside deliveries unless otherwise mentioned or requested. Lift Gate, White Glove, or Inside delivery is available for bulkier items like lift chairs, power chairs, medical tables etc. at an additional cost. Shipping options are priced and listed on product pages for some oversized products like lift chairs. For all other oversized/bulky items standard shipping charges only covers curbside delivery. The customer can call and request another shipping method if they prefer for an additional cost that would be quoted based on the size of the item and the details of the delivery address like floor, elevator access, etc.

Shipping Terms Glossary:

Standard Shipping: Most orders are delivered in 5-7 business days.

Expedited: Most orders placed before 2:30 pm EST are delivered in 2-3 business days.

Rush: The fastest option available, most orders placed before 2:30 pm EST are delivered in 1-2 business days.

Standard Curbside Delivery: Packages are delivered by the curb at the end of the customer’s driveway. The customer is responsible for getting the product off the truck in this case.

Lift Gate Curbside Delivery: Packages are delivered off the truck by the curb at the end of the customer’s driveway using a lift gate. Lift Gate is a device that helps lower or raise items off the bed of the truck which is usually 56" off the ground.

Inside Delivery: Packages are delivered to the first threshold of the customer’s home. This could be a porch, a garage or simply the front door.

White Glove Delivery: This delivery method ensures the product is brought inside the home or institution and placed where the customer desires. The packaging is then opened and removed and any assembly required is taken care of.

Shipping Charges in the Continental United States

$124.99 or Less $ 7.99 Based on weight Based on weight
$125 or More FREE* Based on weight Based on weight

Shipping Charges outside the Continental United States (American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii and Alaska)

$ 49.99 or less $ 19.99 Based on weight Based on weight
$ 50 to $ 98.99 $ 24.99 Based on weight Based on weight
$ 99 to $ 199.99 $ 49.99 Based on weight Based on weight
$ 200.00 to $ 499.99 $ 69.99 Based on weight Based on weight
$ 500.00 to $ 699.99 $ 99.99 Based on weight Based on weight
$ 700.00 to $ 999.99 $ 124.99 Based on weight Based on weight

International Shipping Terms

Our free shipping offer does not apply to international orders.

Customs Duties and Taxes:

International customers are responsible for customs, taxes, and levies which may be assessed by the government upon importation of the product into the customers' respective country.
International orders confiscated by the customs or lost due to customer's fault will not be refunded.
We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, the customs officer, who determines which Medical Supplies are duty-free and which are not, has full authority to charge you, the buyer for the custom duty and taxes.
Due to the complex and ever changing customs policies which vary widely from country to country, we cannot guarantee the items you are ordering are permitted for import into your country.
Therefore, it is important that you first become familiar with the customs laws in your country and contact your local customs office or tax authority for information specific to the products before placing an order with HPFY.
By placing the order from, you accept, agree, and assume any risks, charges, and a cost associated with the shipment of your order and it is the sole responsibility of the customer.
Orders that are seized or delayed by customs are the responsibility of the customer and not HPFY. HPFY cannot be held responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
Unfortunately, some items are not eligible for international shipping due to size and customs restrictions.

Customs Duties and Taxes:

HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may use freight forwarder of their choice in which case we will ship the order to them.

Transit Time:

HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may use freight forwarder of their choice in which case we will ship the order to them. Transit time can vary between few days to weeks depending on your (buyer) location and country.
Please note that HPFY is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our control. In most cases products are delivered to the destination address. However, in some countries you might be required to personally pick-up the items purchased from local authorities.