SHIPPING TERMS



We offer free shipping on thousands of products 365 days a year. Orders that qualify for free shipping will be shipped via ground carriers (FedEx / UPS / DHL / USPS Priority) and usually take 5-7 business days to arrive.

If you are placing a Standard (5-7 Business Days) or Expedited (3-5 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. As used herein, “business days” excludes Saturdays, Sundays and national holidays.

At HPFY we try our best to ship your orders within 24-48 hrs. of receiving it, however, there are circumstances where we are unable to do so. In such event, you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed.

If shipping charges are greater than the fees estimated at order placement, we will contact you for approval on additional shipping charges.

Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. HPFY prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 866 316 0162, live chat, or our contact us page.

1.  Oversized / Bulky Items Shipping Terms

Certain items like lift chairs, lifts, beds, scooters, and mattresses, cannot be shipped via Rush/Expedited Delivery due to weight or availability limitations, or customizations.

For oversized/bulky items like lift chairs, power chairs and medical tables:

  • Unless the relevant product page lists alternative shipping options like Lift Gate, White Glove, or Inside Delivery (as defined under the Shipping Terms Glossary), the standard shipping charges cover only Curbside Delivery (as defined under the Shipping Terms Glossary).
  • The customer can call and request another shipping method for an additional cost, which will be quoted based on the size of the item and delivery location details like building floor and elevator accessibility.

2.  Shipping Terms Glossary:

  • Economy Shipping: Most orders are delivered in 7-10 business days.
  • Standard Shipping: Most orders are delivered in 5-7 business days.
  • Expedited Shipping: The fastest option available. Most orders placed before 2:30 pm EST are delivered in 3-5 business days.
  • Standard Curbside Delivery: Packages are delivered by the curb at the end of the customer’s residential driveway or commercial dock, unless otherwise agreed to by HPFY. The customer is responsible for getting the product off the truck in this case.
  • Lift Gate Curbside Delivery: Packages are delivered off the truck by the curb at the end of the customer’s driveway using a lift gate. Lift Gate is a device that helps lower or raise items off the bed of the truck, which is usually 56" off the ground.
  • Inside Delivery: Packages are delivered to the first threshold of the customer’s home. This could be a porch, a garage or simply the front door.
  • White Glove Delivery: This delivery method ensures the product is brought inside the home or institution and placed where the customer desires. The packaging is then opened and removed, and any assembly required is taken care of.


3. Shipping Charges in the Continental United States

  Economy Standard Expedited
$ 0 - $ 149.99 $ 8.99 Based on weight Based on weight
$ 150 or More FREE (Exclusion Apply) Based on weight Based on weight



Shipping Charges outside the Continental United States (American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii and Alaska)

  Economy Standard Expedited
$ 49.99 or less $ 20.00 Based on weight Based on weight
$ 50 to $ 99.99 $ 35.00 Based on weight Based on weight
$ 100 to $ 124.99 $ 50.00 Based on weight Based on weight
$ 125 to $ 149.99 $ 75.00 Based on weight Based on weight
$ 150 to $ 174.99 $ 100.00 Based on weight Based on weight
$ 175 to $ 199.99 $ 125.00 Based on weight Based on weight
$ 200 to $ 249.99 $ 150.00 Based on weight Based on weight
$ 250 to $ 299.99 $ 175.00 Based on weight Based on weight
$ 300 to $ 349.99 $ 200.00 Based on weight Based on weight
$ 350 to $ 599.99 $ 300.00 Based on weight Based on weight
$ 600 to $ 999.99 $ 400.00 Based on weight Based on weight
$ 1000 to $ 1999.99 $ 500.00 Based on weight Based on weight
$ 2000 to $ 2999.99 $ 600.00 Based on weight Based on weight
$ 3000 to $ 4999.99 $ 800.00 Based on weight Based on weight
$ 5000 above $ 1000.00 Based on weight Based on weight


4. International Shipping Terms

Our free shipping offer does not apply to international orders.

5. Customs Duties and Taxes:

HPFY currently ships via US Postal Service, UPS Worldwide and DHL. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be.

International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase.

HPFY does not refund any fees or costs for any international order confiscated by customs or another government agency.

We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the custom duty and taxes.

Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits importation for the items you ordered.

Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with HPFY.

By placing the order from healthproductsforyou.com, you are solely responsible for and accept, agree, and assume any and all risks, charges, and a cost associated with the shipment of your order.

Orders that are seized or delayed by customs are exclusively customer’s responsibility. HPFY is not responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.

Unfortunately, some items are not eligible for international shipping due to size and customs restrictions, as specified on the relevant website product page.


6. Transit Time:

HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be. Transit time can vary between few days to weeks depending on your (buyer) location and country.

Please note that HPFY is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control. In most cases products are delivered to the destination address. However, in some countries you might be required to personally pick-up the purchased items from local authorities.