Memorial Day: 10% Off*|Code: HPMW10
If you are placing a Standard (5-7 Business Days),Expedited (3-5 Business Days), or Rush (2-3 Business Days) order, Our goal is to process all orders within 24 hours. Expedited orders received before 2:30pm EST ship the same day, otherwise they will be shipped on the next business day. As used herein, “business days” excludes Saturdays, Sundays and national holidays.
At HPFY we try our best to ship your orders within 24-48 hrs. of receiving it, however, there are circumstances where we are unable to do so. In such event, you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed.
If shipping charges are greater than the fees estimated at order placement, we will contact you for approval on additional shipping charges.
Claims from our customers must be made within 14 days of the date the tracking shows it was delivered. HPFY prides itself on presenting clear delivery expectations by providing tracking for every item ordered by our customers. In some cases, orders will be shipped separately, so our customers will receive multiple tracking numbers in their email. When our customers are provided these tracking numbers, but fail to receive their order, claims must be made with our customer service department within the 14-day period to rectify the situation. Our customer service team can be contacted via phone - 866 316 0162, live chat, or our contact us page.
Certain items like lift chairs, lifts, beds, scooters, and mattresses, cannot be shipped via Rush/Expedited shipping due to weight or availability limitations, or customizations.
For oversized/bulky items like lift chairs, power chairs and medical tables:
Shipping charges are calculated at checkout and are based on weight, dimensions, item type, ship from location, and destination.
If a package is refused at the time of delivery, the customer will be responsible for round-trip shipping costs incurred by HPFY. Once the package is back in our warehouse, subject to inspection, we will issue a credit to the original form of payment after deducting any applicable return shipping charges and restocking fee. The restocking fee will be credited as reward dollars and can be used towards a future order. The return shipping charge will apply even if you were originally not charged any shipping due to a free shipping promotion. This policy does not apply to packages that appear to have been damaged during shipping.
HPFY currently ships via US Postal Service, UPS Worldwide and DHL. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be.
International customers are responsible for any government-imposed customs, taxes, and levies for the relevant product purchase.
HPFY does not refund any fees or costs for any international order confiscated by customs or another government agency.
We do our best to label all boxes and customs forms with the text "Medical Supplies", which are usually duty-free. However, customs officers, who determine which Medical Supplies are duty-free and which are not, have full authority to charge you, the buyer, for the custom duty and taxes.
Due to the complex and ever-changing customs policies, which vary widely from country to country, we cannot guarantee that your country permits importation for the items you ordered.
Therefore, it is important that you first become familiar with your country’s customs laws and contact your local customs office or tax authority for information specific to the products before placing an order with HPFY. By placing the order from healthproductsforyou.com, you are solely responsible for and accept, agree, and assume any and all risks, charges, and a cost associated with the shipment of your order.
Orders that are seized or delayed by customs are exclusively customer’s responsibility. HPFY is not responsible or accountable for any taxes, duties, tariffs or any quarantine fees or package warehousing fees assessed by your local customs office.
Unfortunately, some items are not eligible for international shipping due to size and customs restrictions, as specified on the relevant website product page.
HPFY currently ships via US Postal Service and UPS Worldwide. Buyer may select an alternative freight forwarder or carrier, in which case we will use commercially reasonable efforts to ship the order using that freight forwarded or carrier, as the case may be. Transit time can vary between few days to weeks depending on your (buyer) location and country.
Please note that HPFY is not responsible for any delays in shipments due to flight problems, weather, customs, or any other circumstance beyond our reasonable control. In most cases products are delivered to the destination address. However, in some countries you might be required to personally pick-up the purchased items from local authorities.
Customer satisfaction is our top priority. If the merchandise you received is defective or not what you expected it to be and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
Certain orders are non-returnable. Refer to the “Non-Returnable Items” section for further details.
Your happiness is important to us, yet due to the hygiene nature of certain products, many of our products might be non-returnable. The items listed below are non-returnable:
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.
You can submit a return request by logging into My Account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.
If you do not have an email address, we will make other accommodations for RA# details. RA# should be clearly written on the package or label prior to shipment.
Please allow 3 to 4 weeks to process the returns. Once the item is received, subject to satisfactory inspection, your refund will be processed and automatically applied to your original method of payment.
Return processing may be delayed due to COVID-19. See our COVID-19 Impact Statement.
All customers in the Sundance tier or higher will enjoy free economy shipping twice a year with this exclusive benefit. Standard, Expedited, Freight Curbside, Freight Liftgate, Freight Inside Shipping, and Freight White Glove are excluded.
All customers in the Sungold tier or higher will enjoy waived restocking fees and complimentary two way shipping on returns up to four times a calendar year, maximum of once every quarter, with this exclusive benefit. The general Return Policy terms and procedures apply.