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Proactive Protekt Serenity Gel Overlay

Brand/Manufacturer: PROACTIVE MEDICAL
Item # Desc Pkg Price
90001 34" x 78" x 3" $3.99
$187.90
$132.99
90002 Bariatric, 42" x 78" x 4" $5.55
$244.56
$185.00
90003 Bariatric, 48" x 78" x 4" $6.75
$287.97
$225.00

Proactive Protekt Serenity Gel Overlay utilizes a series of gel bladders encapsulated between high density, high resilient contoured foam and a firm support base. This composition creates a cost effective pressure redistribution group I support surface.

Features

  • Proactive Protekt Serenity Gel Overlay is an optimal overlay surface for the prevention and treatment of pressure ulcers
  • Convoluted high density polyurethane foam top layer
  • Bladders contain an aqueous gel composition that provides deep submersion
  • Base foundation is a high density high resilient foam construction which prevents "bottoming out"
  • Cover is a soft nylon urethane coated vapor permeable water proof fabric
  • Top cover is non-shear, low-friction, and anti-microbial and bacterial
  • 4 elastic corner straps secures overlay to mattress
  • Gel maintains room temperature at all times16 CFR part 1632 & 1633
  • Weight capacity: 300lb

Warranty

1 year non prorated warranty

Customer Reviews

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ItemName - now     06/21/2021

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Question

Judy zoltak     05/20/2020

Do you put a sheet over this gel overlay

Answer

Customer care    05/21/2020

Proactive Protekt Serenity Gel Overlay comes with a cover. Cover is a soft nylon urethane coated vapor permeable water proof fabric.

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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