Mabis DMI Heelbo Heel and Elbow Protectors

Brand/Manufacturer: MABIS DMI HEALTHCARE
Item # Desc Pkg Price
12037 Small, Yellow, Circumference 16" $0.37
12060 Regular, Blue, Circumference 17" $1.38
12037 Small, Yellow, Circumference 16" $3.66
12038 Medium, Blue, Circumference 17" $0.37
12038 Medium, Blue, Circumference 17" $3.66
12039 Large, White, Circumference 19" $0.37
12039 Large, White, Circumference 19" $3.66
12040 X-Large, Green, Circumference 23" $0.37
12040 X-Large, Green, Circumference 23" $3.66
12041 XX-Large, Beige, Circumference 25" $3.93

Mabis DMI Heelbo Heel and Elbow Protectors help reduce shear and friction to heels and elbows while allowing the skin to breathe. It features flexible stretch weave that fits comfortably and slips on easily and sew-in contoured foam pad eliminates rolling and binding. Color-coded system allows you to determine the size quickly. They are machine washable and retain shape after repeated use.

Features of Mabis DMI Heelbo

  • Mabis DMI Heelbo Heel and Elbow Protectors are indicated for:
    - Reduceing friction and shear on the heels and elbows
    - Helping prevent dermal ulcers in conjunction with other dermal ulcer therapy
  • Proprietary viscoelastic technology that has been proven to reduce pressure on the body up to 38%
  • Breathability: Combines a comfortable snug fit to keep patient comfortable all the time
  • Proximal Cuff: Offers a looser, more comfortable fit for the upper arm or ankle while working in conjunction with the protector pad to keep the unit in place
  • For single patient use only
  • Note: For sizing, measure limb circumference

What to buy with Heel and Elbow Protector

How to Use Heelbo

  • Do not use if protector is frayed or damaged
  • Make sure that the skin is free of any open wounds 
  • Select appropriate size for heel or elbow 
  • Slip Heel and Elbow Protector over foot or arm and position contoured pad on the area to be cushioned. The part of the sock with the Heelbo name should be positioned toward the top (proximal side) of the limb 
  • The protector should fit snugly on the limb. If it appears to be too tight or too loose, choose the next appropriate size to ensure patient comfort 
  • Remove for periodic skin infection
  • Materials used in this product may be susceptible to ignition and burning
  • Do not expose this product to open fire, flame, or smoking material

Cleaning Instructions for Heelbo Heel and Elbow Protector

  • Machine wash in warm water below 180° F 
  • Do not use chlorine bleach 
  • Turn the item inside-out for efficient drying; machine dry at low to medium

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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