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Posey Heel Pillows

Brand/Manufacturer: POSEY
Item # Desc Pkg Price
6115 Pastel Plaid, 10"L x 9"H (26cm x 23cm) $0.87
$45.55
$28.95
6115L Large, Pastel Plaid, 11-1/2"L x 11"H (29cm x 28cm) $1.39
$68.45
$46.35

Posey Heel Pillows help protect heels and ankles from skin irritation and friction burns. The protectors are filled with polyester fiber, covered with a cotton fabric and have a padded adjustable strap with a hook and loop closure. They are machine washable and sized for most applications.

Features

  • Posey Heel Pillows have comfortable hollow core micro-fiber filling
  • Soft cotton/polyester fabric minimizes the risk of friction and shear
  • Distinct left and right boots keep straps away from adjacent foot
  • Hook and loop fasteners for quick and easy application

More Information

  • Monitoring:
    - Be sure to follow your facility policies and guidelines for frequency of patient monitoring. Posey recommends that this product be removed at least every two (2) hours to check for skin integrity, proper circulation and range of motion.
  • Inspection:
    -Inspect before each use: check for broken stitches; or torn, cut or frayed material. Do not use soiled or damaged products.
  • Application Instructions:
    - Unfasten the hook and loop padded strap.
    - Place the product on the foot so the seam is visible along the sole, not up the leg, and the padded strap can be secured across the ankle.
    - Fasten the hook and loop padded strap for the desired fit.
  • Caution:
    - Do not allow the patient to walk or ambulate while wearing this product.
  • Disposal:
    - Properly dispose of the product per facility policy for BIOHAZARDOUS materials.
  • Storage and Handling:
    This device is designed for use in normal indoor environments. This device may be stored in ambient warehouse temperatures at normal humidity levels. Avoid excess moisture or high humidity that may damage product materials.
  • Washing Instructions:
    Close hook and loop before washing.

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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