PrePak Free-Up Soft Tissue Massage Cream

Item #	Desc	Pkg	Reward Earn reward dollars on every purchase you make. Redeem them on your next order. Reward $	Price
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472	8oz, Unscented -Each	Each	$0.61	$28.49 $20.29
473	16oz, Unscented -Each	Each	$0.83	$38.99 $27.79

PrePak Free-up soft tissue massage cream is noted for its excellent glide, lubricity and superior tissue perception and slow absorbtion rate. It offers a superb soft-tissue medium that allows to work either with the body;s surface or deep tissue. The massage lotion works with great glide that gives exquisite tissue sense on fingers and hands.

Features

PrePak Free-Up Soft Tissue Massage Cream is hypo-allergenic and bacteriostatic
Non-greasy, safe and quality formula
Cost effective because of its slow absorption rate
Won;t ball up or dry out on the skin
Does not contain beeswax
Unlike oily or slick substances, it does not inhibit deep tissue perception or discrimination
Available in 8oz. or 16oz. jars and either scented (light almond) or unscented

Customer Reviews

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Rachel 04/06/2016

Is there an expiration date on the massage cream?

Answer

Customer Care 04/07/2016

Thank you for reaching out to us. Expected shelf life of an UNOPENED jar of Free Up Cream if stored under optium conditions is Approximately 2 years from the date on the bottom of the jar. Expected shelf life of an OPENED jar of Free Up Cream has no definite answer due to several variables. These include sanitary issues, proper closure of the jar, exposure to heat and or cold, etc.

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
Return orders are subject to a 20% restocking fees.
All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

All hygienic items.
Opened personal care items.
Anything opened, used, or tried on.
All customized items.
Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

Login to your account
Go to “order history”
Click on “return order”
Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

20% restocking fees will be applied.
Outbound shipping cost is non-refundable.
For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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