HeelZup Cloud Heel Suspension Cushion

Item # Desc Pkg Price
81585975 Large $8.43

The HeelZup Cloud Heel Suspension Cushion is specifically designed for those who suffer from heel pressure sores, ulcers and daily leg swelling. The entire elevated area of the leg from the ankle to the thigh is supported, providing superior envelopment, pressure redistribution and patient comfort. The No-Slip fabric on the bottom of the HeelZup Cloud base prevents the cushion from moving around in the bed.


  • HeelZup Cloud Heel Suspension Cushion Complies with NPUAP and AHRQ Guidelines for heel pressure offloading
  • Suspends the heels a minimum of one inch off of the surface, while supporting the entire elevated area of the legs on a plush bed of polyfiber and visco elastic foam
  • Provides a high degree of comfort in both the supine and 30¢€š¬degree side lying positions
  • Recovery Knit cover reduces friction and shear
  • Manufactured of high €šdensity, anti €šmicrobial, hypo-€šallergenic and latex €šfree materials
  • Each side panel is labeled with a large, easy to read instructions, which address proper positioning, cleaning and sizing€š
  • Staff education and compliance to the heel suspension protocol are continually reinforced
  • Recovery Knit Cover is easy to clean and resistant to stains and odors€š
  • A PVC backing protects the cushion from moisture


SizeHeight RangeWeight Limit
Small5ft 4" and Under300lb
Medium5ft 5" - 5ft 10"300lb
Large5ft 11" and Up300lb

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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