Trulife Matrix Max Foot Support

Brand/Manufacturer: TRULIFE
Item # Desc Pkg Price
FH250L-02 Small, Left $13.25
FH250L-04 Large, Left $13.25
FH250L-05 X-Large, Left $13.25
FH250R-02 Small, Right $13.25
FH250R-03 Medium, Right $13.25
FH250R-04 Large, Right $13.25
FH250R-05 X-Large, Right $13.25

Trulife Matrix Max Foot Support features lightweight, carbon composite frame with enhanced stability and reinforced lateral strut that is anterior to malleolus. It has custom-fit, anterior shell and footplate with open calcaneal design.

Trulife Matrix Foot Support Features

  • Trulife Matrix Max Foot Support includes
    - Hex Key
    - Tibial Pad (2)
  • Made with Lightweight, carbon composite frame with enhanced stability
  • Indications
    - Low to high activity patients with unilateral or bilateral drop foot; suitable for partial foot amputations

What to buy with Matrix Max Foot Support

Fitting Instructions of Trulife Matrix Max

  1. Remove inlay and place Matrix in shoe
  2. Place inlay over the top of the Matrix footplate. The inlay can be custom, off the shelf, or supplied with the user’s footwear
  3. Insert foot into shoe with laces loosened. Fasten straps
  4. Check fit
    • Perform trial walking. Ensure the knee is not hyper-extended.
    • Check footwear is not distorted
    • Ensure the patient is comfortable and there are no areas of pressure which may lead to sores or ulceration
  5. Make adjustments if needed -
    • Footplate: The trimmable footplate (Max 2 and Medial T only) can be trimmed to fit a range of shoe sizes. The other products in the Matrix family can be adjusted by grinding to fit in patient’s shoe. Appropriate extraction and personal protective equipment must be used.
    • Anterior shell (except Medial): Adjust height (using the hex wrench provided) so that it covers the tibial tubercle but does not impinge on the patella at full extension. The shell can be heat molded for optimal patient comfort. (Note: heat should not be applied to the carbon composite parts of the product.)
    • Straps: The straps can be trimmed to the required length.
    • Inlay: The inlay can be bonded to the Matrix footplate to secure its position if required.

Trulife Matrix Max Foot Support User Manual

Tulife Matrix Max Size chart

SizeHeightFoot Length
Small39 cm to 42 cm / 15.5" to 16.5"<25 cm / <9.8"
Medium41 cm to 43 cm / 16" to 17"24 cm to 27 cm / 9.4" to 10.6"
Large43 cm to 46 cm / 17" to 18"25 cm to 29 cm / 9.8" to 11.4"
X-Large43 cm to 46 cm / 17" to 18"26 cm to 31 cm / 10.2" to 12.2"

Trulife Matrix Max Foot Support Warranty

Hardware: 1 year
Soft Goods: 90 days

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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