Relief Pak HotSpot All-Terry Microfiber Moist Heat Pack Cover

Item # Desc Pkg Price
#11-1227 Circular, 12"Diameter $0.62
#11-1227-12 Circular, 12"Diameter $6.00
#11-1366 Standard, 20"W x 24"H $0.80
#11-1366-12 Standard, 20"W x 24"H $7.96
#11-1367 Neck, 9"W x 24"H $0.62
#11-1367-12 Neck, 9"W x 24"H $6.23
#11-1368 Oversize, 24"W x 30"H $0.97
#11-1368-12 Oversize, 24"W x 30"H $10.33
#11-1369 Half-Size, 12"W x 15"H $0.68
#11-1369/pk Half-Size, 12"W x 15"H $6.70

Relief Pak HotSpot All-Terry Microfiber Moist Heat Pack Cover is used to protect the user from the very hot moist heat pack. The terry cloth hot pack cover allows therapeutic moist heat to penetrate without burning the skin. The hook and loop fasteners on cover keep moist heat packs in place. Its soft microfiber finish gives a comfortable feel. The cover is machine washable. All-terry covers conform more easily to each treatment area.


  • Relief Pak Hot Spot Hot Pack All Terry Cover is filled with foam or additional terry
  • Conform more easily to each treatment area
  • Hook and loop fasteners on covers keep heat packs in place

More Information

  • Use with Moist Heat Pack Cover:
    - Two basic cover designs.
    - The pocketed cover is designed for simplicity, the flat cover is designed for versatility.
    - If the cover is too hot, use additional toweling.
    - Pocketed cover (oversize, standard and neck size packs)
    - Place cover on a flat surface with the pocket facing up and the flap open.
    - Remove pack from the heating unit with tongs by gently lifting loop tab.
    - Place pack into cover, tuck flap into pocket, or close with hook and loop tabs
    Note: Neck covers do not have flaps.
    Flat cover (oversize, standard and half size packs)
    - Place cover on a flat surface with the hook and loop fastener facing up.
    - Remove pack from the heating unit with tongs by gently lifting loop tab.
    - Place pack on the left side of the cover.
    - Fold cover over the pack. Make sure the hook/loop fasteners are aligned.
    - Press hook/loop fastener together to secure the pack.
    Note: Oversize pack can be covered by 1 oversize cover or 2 standard covers (1st cover hook/loop up, pack in middle, 2nd cover hook/loop down).
  • Care for moist heat pack cover:
    - Covers can be laundered in washing machine and dryer.
    - Wash separately, no bleach.
    Max drying temperature: 160°F / 71°C.
    - Fasten hook and loop closures together before laundering to avoid hook snagging terry material
    - Avoid Ironing.

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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