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Posey Premium Heel Guard

Brand/Manufacturer: POSEY
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Item # Desc Pkg Price
6145 14"L x 11"H (36cm x 28cm) $1.68
$85.55
$55.99

Posey Premium Heel Guard is recommended for patients who are at risk for foot injury, pressure ulcers or foot drop. Open heel cutout allows the heel to be suspended to help reduce pressure ulcers. Heel and side ventilation openings help provide air circulation and dissipate heat buildup and adjustable foam elevation block helps optimize individual positioning and heel lift.

Features

  • Posey Premium Heel Guard Meets CA #117, Section E Flame Retardancy Standards
  • High resilience foam heel offloading device which floats the heel and helps reduce the risk of foot drop
  • Adjustable straps allow easy adjustment for degree of foot drop control
  • Outer lining minimizes the risk of friction and shear
  • One size fits all and can be used on either foot

More Information

  • Application Instructions:
    - Place the patient's foot so that the heel is centered over the heel opening. Reposition elevation block as required.
    - Securely apply ankle straps across calf to the opposing side. Place fingers through the heel opening to ensure that the heel is properly isolated, or pressure on the heel may result.
    - For foot drop control, either criss-cross the straps over the patient's foot, or align the straps along either side and securely attach them to the outside of the Heel Guard.
  • Caution:
    - Be sure to follow your facility's policies and guidelines for frequency of patient monitoring. Inspect the patient's leg at least every two hours to check for skin integrity, blood circulation and adequate allowance for movement of lower leg and foot.
  • Inspection:
    - Inspect products before each use: check for broken stitches; or torn, cut or frayed material. Do not use soiled or damaged products.

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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