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ItemName - now 11/27/2021
UserName - now 11/27/2021
01
Judy Peterson 12/04/2017
Answer
Customer Care 12/05/2017
Please Follow the points for cleaning and maintaining tubing and cannula:- 1.One of the issues with new cannulas is the smell when removed from their packaging. Some people are more sensitive than others. The smell is due to the chemicals used in the manufacturing and is part of the 'curing' process. Think carpets, shower curtains, sealant around tubs/counters/windows. Most times, taking them out of their packaging and hanging them somewhere to 'air' 1-3 days will remove the smell. Do the airing long before you need them in case there are other issues. You can also put them in the freezer overnight as is done for musty old books. 2.If you have been sick then by all means change them as necessary! If you use a humidifier on your stationary O2 system, keep a check for any mold in cannula and tubing. 3.Cleaning suggestions also vary. You can use pipe cleaners (double over the thin craft ones) to clean inside the prongs. Take extras into the shower with you to give them a good wash and rinse. Hang to dry for regular ones as the continuous O2 flow will push the water out. For pulse flow delivery cannulas they should be allowed to dry completely. Using a nebulizer for a few minutes will help push the water out. Many people use a vinegar and water solution for cleaning. 4.The tubing frequently needs stretching, the way is to preheat your oven to 175/200 degrees, wrap tubing in a hand towel, place in oven for 15 minutes, stretch, cool completely before putting connectors back in place. A 50 ft. hose will stretch about 10-12 inches. 5.If you have been sick then by all means change them as necessary! If you use a humidifier on your stationary O2 system, keep a check for any mold in cannula and tubing.
02
Constance 09/06/2016
Re. Nasal Cannula -- why is it that the cannula "WITHOUT TUBING & CONNECTOR" costs MORE THAN the cannula "WITH TUBING & CONNECTOR"?? (i.e. items 1820 & 1821). -- Am I reading something wrong?
Customer Care 09/07/2016
Thank you for contacting customer care service.
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Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
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