Estimated Shipping Time: 8-12 Business Days

Experia Interactive LED Fiber Optic Bundle

Brand/Manufacturer: EXPERIA USA INC
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Item # Desc Pkg Price
81555622 Fiber Optics Bundle $78.12
$3,403.99
$2,603.99
Experia Interactive LED Fiber Optic Bundle is a great way to develop color recognition and cause & effect skills. Press one of the four colors on the wireless controller and the fibre optics will change to that color. The unit can be used for social interaction, color recognition, and color matching and can be used in a sensory room, in a hospital or long-term care facility or in almost any environment.



Item delivery may take 5-6 more business days than normal shipping time.

Features

  • Experia Interactive LED Fiber Optic Bundle operates on mains voltage transformed to low voltage
  • Its calming mode with slowly changing colors can be used for relaxation or de-escalation for individuals with dementia
  • Calming mode automatically starts if no button is activated for a period of 5 minutes
  • Wireless controller is powered by integral batteries (supplied) and operates from a distance of up to 90ft
  • Wonderfully tactile, the fibre optic can be laid across a persons lap to create a close, hands-on experience
  • Operates on low voltage with the supplied transformer, which requires 110v AC power
  • There is no electricity in the fibre optic, only light, which means the user can safely get close to the product
  • The unit is designed to be portable, but the light source must be kept out of reach
  • Dimensions:
    - Light source: 8"H x 6"W x 5"D
    - Fibre Optic: 78" x 100 strands
    - Controller: 12"diameter x 3"H

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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