Drive Adjustable Height Offset Handle Cane With Comfortable Gel Hand Grip

Brand/Manufacturer: DRIVE MEDICAL
Item # Desc Pkg Price
RTL10372BC Blue Crackle $0.80
$34.57
$26.59
RTL10372RC Red Crackle $0.80
$34.57
$26.59

Drive Adjustable Height Offset Handle Cane With Comfortable Gel Hand Grip reduces hand stress and fatique. It is designed with a sturdy, one-inch diameter anodized, extruded aluminum tubing. This cane has ergonomically designed handle with soft foam grip which provides comfort and security. It comes standard with wrist strap.

Features

  • Drive Adjustable Height Offset Handle Cane With Comfortable Gel Hand Grip has easy-to-use, one-button height adjustment with locking ring
  • Metal (lock nut) silencer as the locking ring prevents rattling
  • Handle height adjusts from 30" to 39"
  • Weight capacity: 300lb

More Information

  • Proper Cane Height:
    For a more comfortable fit, ensure shoe height is the same as shoe style worn most frequently when using cane
    - Stand as upright as possible on a firm, flat surface and let your arm hang down naturally by your side
    - Adjust cane so top portion of handle touches inside of wrist where it meets palm
  • Height Adjustment:
    - Turn the anti-rattle collar COUNTERCLOCKWISE to loosen
    - Press IN snap button
    - Slide extension up or down until snap button protrudes through an adjustment hole on handle end of cane
    Note: An audible CLICK will be heard when snap button securely protrudes through the adjustment hole
    - Repeat STEPS 2-3 until cane is at height determined PROPER CANE HEIGHT on this instruction sheet
    - Tighten lock knob by turning CLOCKWISE
  • Maintenance and Care:
    - Ensure snap button releases and re-engages properly
    - Inspect cane tips for wear and damage
    - Replace any broken, damaged or worn items immediately
  • Warning:
    - DO NOT install or use this equipment without first reading and understanding these instructions.
    - Check rubber tip for rips, tears, cracks or wear. If any of these conditions exist, replace rubber tip immediately.
    - Drive Canes can provide ambulatory assistance for an individual weighing up to 300 pounds.
    - The canes are designed to provide support, increased stability and assistance while walking.
    - The canes are NOT designed to support the total weight of individuals.

Warning WARNING: Cancer and Reproductive Harm - www.P65Warnings.ca.gov

Warranty

With Limited Lifetime Warranty

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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