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ICEMAN with dual pump recirculation technology. The DonJoy IceMan features a patented recirculation system that allows water warmed after flowing through the cold pad to be preserved and remixed with cooler ice water at a constant flow rate, providing consistent cool water distribution throughout the cold pad.
Competitors Other versions restrict or pinch water flow to the cold pad, causing variable flow rates and inconsistent cold pad temperatures.
A routine check of the temperature must be made to assure that appropriate treatment is being given.
Special care should be used with prolonged cold therapy sessions. This includes frequently checking skin conditions and the temperature reading on the hand control.
Use of this device below a 40°F (4°C) temperature reading is not recommended.
Patients vary in sensitivity to cold. Routinely monitor patient and temperature reading to ensure appropriate individualized treatment guidelines are met.
It is important to observe patient’s skin condition during use. If redness of the skin develops, or a change in skin sensitivity occurs, discontinue the use of this product immediately and contact your physician. Be aware any nerve irritation and/or muscular reaction that is associated with that skin sensitivity and irritation, discontinue therapy until cause is determined.
The prescribing medical professional must ensure that the patient understands how to conduct such monitoring if the patient shall be using the unit outside of the presence of the prescribing medical professional, at the advice of that medical professional.
To reduce the risk of electrical shock, do not disassemble unit, refer servicing to qualified personnel.
ItemName - now 01/28/2021
UserName - now 01/28/2021
01
Roger Coldsnow 04/26/2020
Answer
Customer Care 04/28/2020
To drain DonJoy IceMan CLEAR3 Cold Therapy Unit , simply hold the pad so that the hose is hanging downward and press in the buttons at the end of the hose allowing all water to drain out of the pad.
02
Karla 03/14/2020
Customer Care 03/16/2020
Please refer to below link
03
David McGlone 12/31/2018
Customer Care 01/01/2019
You can send at email [email protected]
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Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.
You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.
If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.
Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.