Donjoy Dura Soft Knee Sleeve and Knee Wrap

Brand/Manufacturer: DJO INCORPORATED
Item # Desc Pkg Price
11-0912-0-02000 Knee Wrap with 1 Ice Insert $1.98
11-0913-0-02000 Knee Wrap with 2 Ice Inserts, 11" x 12" $1.98
11-0910-0-02000 Knee Sleeve with 4 Ice Inserts $2.38

Dura Soft Knee Ice Pack Wrap and Knee sleeve provide cold therapy to several areas of the knee. Ice Sleeve for Knee helps to decrease pain and secondary hypoxic tissue injury. The DuraSoft inserts are user-friendly for both the patient and the doctor.

Why to choose DonJoy Dura Soft Knee Sleeve and Knee Wrap

  • Inserts can be chilled and changed to provide cold therapy.
  • The nylon wraps and elastic straps ensure a secure fit, while the adjustable straps offer effective compression.
  • Ultra-wick fabric including, antimicrobial protection.
  • It can be used repeatedly for years.

How Dura Soft Knee Ice Pack Wrap works?

  • Freezing: In the resealable bag, place the gel inserts, then place the resealable bag in the freezer until they are completely frozen.
  • Pre-Application: Place the gel inserts in Dura Soft wrap after removing them from the resealable bag.
  • Application: Attach a hook to the outer wrap fabric and wrap it around the treatment area. The straps should be applied with sufficient stretch to hold the wrap and give the desired compression.
  • Additional applications: Remove the insert from the wrap when it no longer provides the desired treatment and replaces it with a re-sealable gel insert.

Precautions while using Ice Sleeve for Knee

  • Consult a doctor before use if the effect and duration of cold therapy are unknown. Any cold products may cause injuries if used incorrectly.
  • When using any cold or heat therapy, extreme caution should be taken, especially in the presence of children, the elderly, diabetics, unconscious or incapacitated patients, those with decreased skin sensitivity, or those with poor circulation due to cardiovascular diseases, medications, tobacco, or alcohol use.
  • If numbness, redness, pain, burning, redness, tingling sensation increases, or unusual reaction like blisters, burns, discoloration, swelling, or other reactions occur while using this product, consult a doctor immediately.
  • Keep the product out of children's reach.
  • Do not apply the gel inserts straight to the skin.
  • Do not wrap the pad so tightly.
  • Never sit or lay on top of the Dura Soft gel insert.
  • Do not microwave the inserts.

Care Instructions while using Don Joy Dura Soft Knee Sleeve Wrap

  • The wrap can be air-dried, and hand washed.
  • Water, a damp towel, or a sponge can be used to clean gel inserts.
  • To use the gel inserts for cold therapy, place them in the freezer until needed.
  • If the gel inserts are removed from the freezer more than 1 hour before use, provide adequate insulation.

Donjoy Dura Soft Knee Sleeve Wrap FAQS

Can I buy ice packs?

Yes, you can order Ice packs, search for Dura soft ice inserts and pick the size needed.

How many inserts do you need for one wrap?

You can use as little as one but as many as two for greater coverage.

Can you heat this product?

No, this item is not produced to be heated, only for cold.

What to buy with DonJoy Dura Soft Knee Sleeve and Knee Wrap

  • Bell-Horn Fast Freeze Pro Style Continuous Therapy Spray
  • Bell-Horn Fast Freeze Pro Style Therapy Gel
  • Chattnooga ColPacs Cold Therapy Packs
  • Dura Soft Knee Ice Pack Wrap User Guide

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    What is HPFY’s return policy?

    Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

    1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
    2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
    3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
    4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
    5. Return orders are subject to a 20% restocking fees.
    6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
    7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
    8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

    Which products are Non-Returnable?

    Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

    1. All hygienic items.
    2. Opened personal care items.
    3. Anything opened, used, or tried on.
    4. All customized items.
    5. Besides these, items that have the “non-returnable” phrase on the website.

    We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

    How do I receive a return authorization number?

    You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

    • Login to your account
    • Go to “order history”
    • Click on “return order”
    • Fill out the return form and Submit it

    If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

    How long does it take to receive a refund?

    Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

    Is there any Restocking Fees?

    1. 20% restocking fees will be applied.
    2. Outbound shipping cost is non-refundable.
    3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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