Donjoy Dura Soft Knee Sleeve and Knee Wrap

Brand/Manufacturer: DJO INCORPORATED
Item # Desc Pkg Price
11-0912-0-02000 Knee Wrap with 1 Ice Insert $3.15
$92.99
$62.99
11-0913-0-02000 Knee Wrap with 2 Ice Inserts, 11" x 12" $3.15
$92.99
$62.99
11-0910-0-02000 Knee Sleeve with 4 Ice Inserts $3.80
$115.99
$75.99

Donjoy Dura Soft Knee Sleeve and Knee Wrap provides cold therapy to various areas of the knee. Dura Soft can effectively penetrate surgical dressings to decrease pain, edema and secondary hypoxic tissue injury. The DuraSoft inserts are user friendly for both the doctor and the patient. The inserts may be removed from the nylon wraps for easy refreezing. Storage space requirements are reduced due to the malleability plus the size of the inserts.

Donjoy Dura Soft Highlights:

  • Ultra-wick fabric
  • Malleable packs
  • Easy to freeze inserts
  • Easy exchange of inserts
  • Universal Fit

Donjoy Dura Soft Features

  • Inserts can be frozen and exchanged to provide cold therapy
  • Nylon wraps and elastic straps provide a universal fit and elastic straps provide a universal fit and effective compression
  • Ultra-wick fabric with antimicrobial protection
  • May be used repeatedly to provide years of long-term use for rehab and/or chronic conditions
  • Utilizes a blend of segmented, body conforming inserts
  • Inserts contain purified water with a non-toxic soft gel providing form-fitting coverage

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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