ConvaTec SUR-FIT Natura Two-Piece Transparent Drainable Pouch With Filter

Brand/Manufacturer: CONVATEC
Item # Desc Pkg Price
411264 1-1/2" (38mm) Flange $2.05
$61.94
$40.94
411265 1-3/4" (45mm) Flange $2.05
$61.94
$40.94
411266 2-1/4" (57mm) Flange $2.05
$61.94
$40.94
411267 2-3/4" (70mm) Flange $0.26
$6.81
$5.24
411267 2-3/4" (70mm) Flange $2.05
$61.94
$40.94

The SUR-FIT Natura Two-Piece Ostomy System is ConvaTec’s most extensive two-piece product line. The SUR-FIT Natura Flange System signals a secure, accurate closure with a series of audible “clicks”. A simple snap-off, snap on design allows users to change the pouch quickly to match activities without removing the skin barrier from the skin. The drainable pouches have soft, fabric-like comfort panels. With streamlined body contour panels, low-profile design, and less headroom, they distribute pouch content more evenly and away from the stoma.

What SUR-FIT Natura Two-Piece Drainable Pouch Includes

  • Filter
  • 1-sided soft, fabric like comfort panel
  • 2 Tail Closures

Natura Two-Piece Drainable Pouch Features

  • Coupling ring provides audible click confirming secure connection to skin barrier.
  • Charcoal filter deodorizes and releases gas. Available with or without charcoal filter.
  • Comfort panels are designed to be quiet and odour-proof helping maintain discretion.
  • Available with Invisiclose clipless tail closure or traditional tail clip.
  • Two-piece design permits easy pouch removal for venting or changing.

Natura Two-Piece Drainable Pouch Features

What to buy with SUR-FIT Natura Drainable Pouch


How to use SUR-FIT Natura Transparent Drainable Pouch?

Preparation of Skin Barrier/Wafer

Preparation of Skin Barrier/Wafer

Measure your stoma using the measuring guide provided. Select a skin barrier with a flange (white ring) at least 1/2 inch larger than your stoma size. For flush or retracted stomas, convex skin barriers are recommended.


Preparation of Skin Barrier/Wafer

Trace the exact same stoma size onto the center white release paper on the back of the skin barrier.


Preparation of Skin Barrier/Wafer

Cut along the tracing with a curved scissor.
If using a pre-cut wafer, no cutting necessary.
ConvaTec skin barriers are available in Stomahesive and Durahesive, solid and flexible (white or tan collars) with or without convexity.


Preparation of Skin Barrier/Wafer

A caulking material, such as Stomahesive Paste or an Eakin Cohesive Seal, can be applied to the back of the skin barrier to further fill gaps between the wafer and the stoma. Allow the paste to set for one minute prior to application to the skin. (Do not spread the paste.)


Application of Skin Barrier/Wafer

Application of Skin Barrier/Wafer

Center the skin barrier over the stoma. Press the skin barrier against the skin. If using a tape bordered skin barrier, remove the remaining backing paper one side at a time.


Application of Skin Barrier/Wafer

During application, maintain gentle pressure on the skin barrier for 30 seconds to improve adhesion.


Attachment of Pouch

Attachment of Pouch

Before attaching the pouch, allow a small amount of air to enter the pouch by gently separating it.


Attachment of Pouch

If you are using a SUR-FIT Natura drainable pouch with a clip, for attachment of the tail clip, fold the bottom of the pouch over the tail clip only once. Press firmly on the center of the clip until it snaps securely closed.


Attachment of Pouch

If you are using a SUR-FIT Natura urostomy drainable pouch with a tap, make sure the tap on the pouch is closed before attaching pouch to wafer.
If you are using the InvisiClose tail closure system, a clip-less system, see the instructions for use on the back of this page.


Attachment of Pouch

Align the flange on the pouch with the flange on the skin barrier. Press them together beginning at the bottom and circling around the top side of the flange. You will hear several clicks as the system locks into place


Removal of Pouch

Removal of Pouch

To easily remove the pouch from the skin barrier, gently pull downward on the plastic pouch tab and lift the pouch off. Anchor the wafer by holding it down with your other hand.


Removal of Pouch

Filter covers are waterproof and should be used when bathing or swimming to prevent the filter from becoming wet. Remove filter cover after patting pouch dry.


Note: Remove and discard as needed. (Do not flush)

Removal of Skin Barrier/Wafer

Removal of Skin Brrier/Wafer

Gently pull the skin barrier down, away from the skin, while supporting the adjacent skin with your other hand. To assist with the barrier removal, an AllKare Adhesive Remover wipe may be used to remove any adhesive buildup.


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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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