Southwest Elasto-Gel Cervical Collar For Hot And Cold Therapy

Item # Desc Pkg Price
CC102 Cervical Collar $0.97
Southwest Elasto-Gel Cervical Collar provides moist heat therapy or soothing cold therapy for relief of minor muscular and joint aches and pains. The collar conforms to the contours of the neck and shoulders and is held comfortably in place with hook and loop type closures. It is covered with a four-way stretch material that allows maximum conformity, heat transfer and comfort.


  • Southwest Elasto-Gel Cervical Collar has the ability to conform to all contoured areas and move with patient movement
  • Special shape is designed to fit the cervical area to ensure even and complete contact
  • The tough, flexible gel will not leak if punctured
  • Microwaveable
  • Durable and comfortable
  • Easy to Use

Customer Reviews


ItemName - now     05/07/2021

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UserName - now     05/07/2021

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JOHNNY     12/04/2016



Customer Care    12/05/2016

Yes, you can wore Southwest Elasto-Gel Cervical Collar while working.



Cindy     03/26/2016

How does this cervical collar get moist - is it from microwaving the gel?  Does it heat up electrically?  Where does the moisture come from? 


Customer Care    03/28/2016

Please find the directions for use: 

The most convenient method of heating the support roll is in a microwave oven. Suggested heating times: 600-700 watt microwave: 45-60 Seconds per side, 1100 watt: 45 Seconds per side. Note: all microwaves vary in heating and may have “hot spots”. Be cautious when heating. 
Wait one minute (60 seconds) before use. The support roll should feel WARM to the touch, NOT HOT. Hold the support roll firmly against the skin for 30 seconds before re-heating*. If the support roll is not warm enough, heat in 20 second increments and rotate the product each time. 
The support roll can also be heated in a conventional oven at 250°F for 15-20 minutes. Place support roll on cookie sheet or baking dish in the centre of the oven. Do not allow the cover to touch the heating element. Rotate the support roll after 6 minutes.


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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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