Answer: The Serene Innovations HD60 only has the audio only 3.5mm jack designed for a neckloop and does NOT have the usual 2.5mm for a home phone headset. One still has to use the handset to speak into if a neckloop is plugged in. One could use a headphone like the WS-HED021 though. Some type of a work around could have to be used to accommodate a headset, like using the UA50KIT3 BUT the amplification on the UA50 should be “off” so that the amplification on the phone itself would be used since they conflict. One would also have to pick up and disconnect using the handset.
Hope this will explain why you were having issues.
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