ConvaTec Esteem Synergy Plus Adhesive Coupling Technology Drainable Pouch

Brand/Manufacturer: CONVATEC
Item # Desc Pkg Price
416799 Medium, Tan $2.40

ConvaTec Esteem Synergy Plus Adhesive Coupling Technology Drainable Pouch is a low profile, flexible, secure system, with the convenience of a one-piece and the versatility of a two-piece. The newly designed filter reduces clogging, allowing it to work longer and keeping the pouch flat while virtually eliminating odor. Instead of plastic rings, a foam adhesive securely couples the pouch to the skin barrier's clear plastic Landing Zone.

Features of Esteem Synergy Plus Adhesive Coupling Technology Drainable Pouch

  • Filter:
    - Virturally eliminates odors
    - Keeps the pouch flat
    - Reduces clogging
  • Comfort Panel:
    - Soft and smooth against the skin
    - Nearly rustle-free
    - Resists water and dries quickly
  • Pouch Shape:
    - Specially cut and welded edges for greater comfort
    - Streamlined rounded shape
    - More comfortable fit
    - Discrete under clothing
  • Lock-It Pocket:
    - Securely hides away tail
    - Comfort of a closed-end pouch
    - Soft and dry against skin
  • Product Code:
    - Number Printed on pouch for quick identification
  • InvisiClose Tail Closure:
    - Soft and smooth against the skin
    - Nearly rustle-free
    - Resists water and dries quickly
  • Wider Outlet:
    - For easier draining and cleaning
  • Esteem synergy skin barriers feature Stomahesive or Durahesive technologies
  • Designed to be gentle yet durable to protect sensitive peristomal skin
  • Pouch allows for draining at bottom
  • Length: 12"

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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