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Aura Spare Mouthpiece avoids cross-contamination between users. It is advised to purchase separate mouthpieces for each individual. This product is meant to be used with Aura Portable Nebulizer which is an ultrasonic (vibrating mesh) nebulizer system designed to provide aerosol medications for inhalation by asthma/breathing disorder patients. The device may be used by both adult and pediatric patients and is suitable for use at home, hospital and sub-acute care settings.
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Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.
Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:
We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.
You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.
If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.
Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.