Southwest Elasto-Gel Horse Shoe Shaped Dressing

Brand/Manufacturer: SOUTHWEST TECHNOLOGIES, INC
Southwest Elasto-Gel Horse Shoe Shaped Dressing is a high glycerine content hydrogel dressing with a unique horse shoe shaped design to cover the buttocks area, including the coccyx and ischials. It is used as a wound management dressing as well as a preventive padding to help prevent the formation of pressure ulcers.

Features

  • Southwest Elasto-Gel Horse Shoe Shaped Dressing is highly absorbent
  • Dressing is bacteriostatic and fungistatic
  • Will not stick to or dissolve into the wound
  • Helps prevent the formation of slough, debris, necrotic tissue and eschar
  • The water resistant, hypoallergenic adhesive border tape system holds the dressing firmly in place
  • Sterile

More Information

  • Pharmacology:
    - The Horse Shoe Shaped Dressing utilizes a high concentration of glycerine (65%) as a water soluble humectant in a mixture of water and polymer matrix - It is presented as a hydrogel because of its ability to absorb large quantities of aqueous fluids thereby controlling moisture at the wound site
    - Its protective and cushioning properties are far superior to other hydrogels and hydrocolloids, and due to its high percentage of glycerine it exhibits additional desirable properties such as superior padding and pressure ulcer prevention, pain relief and odor control
  • Directions For Use:
    - Select the appropriate size dressing
    - Prepare the wound site by cleaning as needed and remove the dressing from the package
    - The dressing should extend 2.5cm to 5cm or 25% beyond the wound opening
    - The dressing may be cut to the proper size with scissors
    - Leave the clear plastic film on gel while cutting the dressing
    - Remove the clear plastic film and apply the exposed gel directly on the wound
    - DO NOT remove the white fabric backing
    - Secure the dressing in place with: tape, elastic wrap, gauze wrap, stretch netting, etc
    - Check the wound as needed
    - The dressing may remain on the wound if it is not saturated with exudate
    - Change the dressing when it is saturated with exudate
    Caution:
    - The dressing must be protected from water or moisture
    - Consult a physician if signs of infection occur: fever, swelling, pain, etc

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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