Safe T Mate Wheelchair Heavy Duty Solid Drop Seat

Brand/Manufacturer: SAFE T MATE
Item # Desc Pkg Price
SM-017 Heavy Duty Drop Seat for 22"-24" Wide Chair $4.05

Safe T Mate Wheelchair Heavy Duty Solid Drop Seat features solid 3/8" PVC seat deck with a welded tubular steel support frame for added rigidity. Suspended by heavy duty polypropylene straps with extra strength cam buckles. It includes cam locks to prevent tampering. Easy to install.

How to use SM-017 Wheelchair Drop Seat?

  1. Remove existing sling seat. Two of the screws and washers will be reused for this installation
  2. Sticker under seat indicates back
  3. Loop webbing straps around both seat frame and main frame on each side of the wheelchair
  4. The strap MUST be inserted from above the buckle. Slide strap between top of buckle and adjusting cam so that end of strap is pulled outward toward chair side frame. Depress spring loaded cam lever upward to facilitate sliding strap
  5. Once the desired seat height is obtained, install cam locks as illustrated with lock inserted between cam lever and buckle. Slide Retaining Pin into place and secure with spring clip. This step ensures cam lever can not be accidentally depressed. Use plastic clip to secure excess strap
  6. Wrap pre-installed cinching strap around both buckles and beneath cross bars. Bring the end through the plastic ring and draw tight before connecting hook and loop fastener. This step ensures seat will not tip upward
  7. Place supplied curved washers over leading edge of front straps to prevent straps from shifting forward. Use original screws and finish washers Installed in forward most seat upholstery screw holes
  8. Finally, this seat deck is meant to be used with a seat cushion. Test cushion for proper fit. It may be beneficial to use a non-slip material between the seat deck and cushion
  9. Check seat deck periodically for proper adjustment. Clean with mild detergent. Seat can remain installed during wheelchair washing

SM-017 Wheelchair Heavy Duty Solid Drop Seat Installation Manual

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What is HPFY’s return policy?

Customer satisfaction is our top priority. We stand behind our products. If the merchandise you received is defective or not what you expected it to be, and you wish to return the item, please submit a return request in the My Account section of our website, contact our Customer Service department at (866) 316-0162 / (203) 616-2850 or email us.

  1. Merchandise must be returned within 30 days of the receipt of your order. Returns are not accepted after 30 days.
  2. Items (including parts and accessories) must be returned in new, unused, and resalable condition in its original packaging.
  3. Before returning any product, the buyer must obtain a Return Authorization Number (RA#) from a customer service representative. With your RA# you will receive a prepaid return shipping label.
  4. Orders returned without obtaining an RA# will be entitled to receive only "In-Store Credit" that can be used towards future purchases.
  5. Return orders are subject to a 20% restocking fees.
  6. All custom orders and hygienic items are non-returnable. Refer to the “Non-Returnable Items” section for further details.
  7. Returns will be reviewed and inspected before issuing credit. Please allow 3 to 4 weeks for processing. The credit will be applied to your original method of payment.
  8. If the return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs.

Which products are Non-Returnable?

Due to the hygienic nature of some items, they are non-returnable. The items listed below are non-returnable:

  1. All hygienic items.
  2. Opened personal care items.
  3. Anything opened, used, or tried on.
  4. All customized items.
  5. Besides these, items that have the “non-returnable” phrase on the website.

We reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Images on the site may not always reflect the actual product. Footrests or leg-rests are not included with wheelchairs unless specified.

How do I receive a return authorization number?

You can submit a return request by logging into your account. You will receive the Return Authorization Number (RA#) details in the email within 2-3 business days.

  • Login to your account
  • Go to “order history”
  • Click on “return order”
  • Fill out the return form and Submit it

If you do not have an email address, we will make other accommodations for RA# Details. Write the RA# on your label affixed to your package prior to shipment.

How long does it take to receive a refund?

Please allow 3 to 4 weeks to process the returns. Once the item is received, and inspected, your refund will be processed and automatically applied to your credit card or original method of payment.

Is there any Restocking Fees?

  1. 20% restocking fees will be applied.
  2. Outbound shipping cost is non-refundable.
  3. For orders that qualified for free shipping, $8.99 will be deducted from the refund if the product is returned.

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