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Home > Frequently Asked Questions
Frequently Asked Questions
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Shipping Information
Who are your ground carriers?
USPS (Priority Mail), FedEx Ground, UPS Ground and DHL.

Can I have orders shipped outside of the US?
Yes, we ship orders outside the Continental United States to American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Hawaii and Alaska.

How are the shipping charges calculated?
Shipping charges are based on standard UPS ground rates for Continental United States.

Do you offer Next-Day or Second Day Express Shipment?
Yes we do. Orders go out on the same business day if placed before 2.30 PM EST otherwise on the next business day. Saturday and Sunday are not considered business days.

What is the cost to ship my order within the Continental US?

                            Ground               2nd Business Day Air                Next Business Day Air

$24.99 or less       $8.95                   Based on weight                           Based on weight
$25.00 - $49.99     $7.95                  Based on weight                           Based on weight
$50.00 - $98.99     $6.95                  Based on weight                           Based on weight
$99.00 or more      FREE                  Based on weight                          Based on weight


What is the cost to ship my order outside the Continental US (American Samoa, Federated States of Micronesia, Guam, North Marianas, Puerto Rico, Virgin Islands, Harwai and Alaska)?

                            Ground                 2nd Business Day Air            Next Business Day Air

$49.99 or less        $19.99                 Based on weight                   Based on weight
$50.00 - 98.99        $27.99                 Based on weight                   Based on weight
$99.00 - $199.99     $49.99                 Based on weight                   Based on weight
$200 or more          $99.99                 Based on weight                   Based on weight               


Delivery Information
How long does it take to receive my order?
Orders shipped via ground carriers usually take 3-5 business days to arrive.

Are there any possibilities of delay in the order and how will I know about it?
Yes, all orders are subject to stock availability and shipment could be delayed based on that. In such a case, we will contact you.

Once I place an order, how long does it take before the order is shipped?
All orders are usually shipped within 24 hrs of receipt. We endeavor to ship all orders placed before 2.30 PM EST on the same business day.

Payment Information
Where do I send the check? Who do I make the check payable to?
All check payments can be mailed to:

Health Products For You
1 Hillview Dr West
New Fairfield, CT 06812


What credit cards can I use to place my order online?
We accept all major credit cards including American Express, Discover, Master and Visa.

Is my credit card information submitted during online transactions secure?
Yes, we take precautions to protect your information. When you submit sensitive information via the website, it is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


What methods of payment are accepted for online purchase?
We accept credits cards and checks for an online purchase.

Return Policy Information
What is your return policy?
Items are returnable for a partial refund of the item price (minus 10% restocking fee and shipping charges), as long as they meet the following criteria:

1. Returned within 7 days of the receipt.

2. Items must be in their original packaging and must be unused.

3. All custom orders are non-returnable.

4. All returns must be authorized by HealthProductsforyou.us

5. Lift Chairs, Scooters, Healthcare beds and other bulky items can only be returned with prior authorization. A 20% restocking fee and two way shipping charges will be charged to the customer.


How do I return a product?
Items can be returned within 7 days of receipt. Please call our returns department at 866-316-0162 for a return authorization number (RA#). Every return needs to be accompanied by a return authorization number issued by our customer service team.

Is there a time limit on returns?
Yes, the item should be returned within 7 days of the receipt.

When do I receive my refund after an item has been returned?
Upon receipt of the returned goods, a credit is issued to the credit card/paypal account used for that particular purchase order. It usually takes 4-5 business days after receipt of items for the credit to show on your card.

Ordering Information
How do I order products not listed on the website?
You can call us toll-free at 1.866.316.0162 or email at sales@healthproductsforyou.com

What is the quickest way to find the product I want?
Use our 'Smart Search' to find all products on the website. Our LiveChat will provide you assistance whenever required.

How do I track my order status?
You can track your order using our online tools. You will be emailed when your order status changes.

Do I need to open an account on Healthproductsforyou.us to place an order?
If you have never shopped at Health Products For You before, then you will need to create an account. This is where we collect your billing information and assign a unique login to you. Using your login information you will be able to:

  • Receive email confirmation of your order & shipment.
  • Review past orders.
  • Track your packages.
  • Re-order using our ReOrder Express

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